m11bet Privacy Policy

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "m11bet" — the online betting platform operating at m11bet.cam, including its parent entity, subsidiaries, and associated brands.
• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, phone number, payment details, IP address, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, transfer, disclosure, or deletion.
• "Member" / "You" — any individual who has registered an account on the m11bet Platform.
• "Data Controller" — m11bet, acting as the entity that determines the purposes and means of processing your Personal Data.
• "Third-Party Processor" — an external service provider engaged by m11bet to process Personal Data on m11bet's behalf under a binding data processing agreement.
• "Cookies" — small text files placed on your device by the Platform to store session information, preferences, and usage analytics.
• "Services" — all products and features accessible through the m11bet Platform, including sports betting, live casino, slot games, and togel (Indonesia's traditional numbers lottery) markets.

m11bet collects Personal Data in the following categories. We apply the principle of data minimization — only information that is genuinely necessary for the stated purpose is collected.

m11bet collects your Personal Data through the following channels:

• Directly from you: When you complete the account registration form, submit KYC documentation, make a deposit or withdrawal request, contact customer support, or respond to a promotional survey.
• Automatically through the Platform: Technical and Usage Data are collected automatically via server logs, browser cookies, pixel tags, and analytics scripts each time you visit or interact with the m11bet Platform.
• From third-party service providers: KYC and anti-fraud vendors may provide identity verification results, risk scores, and enhanced due diligence reports. Payment processors provide transaction confirmation data. Affiliate partners may provide referral data indicating how you discovered m11bet, subject to those partners' own privacy policies.
• From publicly available sources: m11bet may supplement your profile with information from publicly accessible databases where required for AML compliance or fraud prevention purposes.

m11bet processes your Personal Data for the following specific purposes:

1. Account Creation and Management: To register your account, verify your identity, maintain your account settings, and communicate account-related updates such as password changes or security alerts.
2. Service Delivery: To process bets, settle winnings, credit bonuses, and provide access to all sports betting, live casino, slot, and togel markets available on the Platform.
3. Payment Processing: To facilitate deposits via local Indonesian banks and e-wallets, and to process withdrawal requests to your verified payment method.
4. KYC and Compliance: To verify your identity and age (21+ requirement), comply with anti-money laundering (AML) obligations, counter-terrorism financing (CTF) standards, and any applicable regulatory directives.
5. Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, collusion, account sharing, and unauthorized access.
6. Responsible Gaming: To monitor for indicators of problem gambling behavior, apply self-exclusion restrictions, enforce deposit limits, and comply with responsible gaming obligations.
7. Customer Support: To respond to your inquiries, resolve complaints, and maintain records of support interactions for quality assurance purposes.
8. Platform Improvement: To analyze usage patterns, conduct A/B testing, fix technical issues, and develop new features that improve the member experience.
9. Marketing Communications: To send promotional offers, bonus alerts, and personalized recommendations where you have given consent or where permitted under applicable law. You may opt out at any time.
10. Legal and Regulatory Obligations: To maintain records required by applicable law, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.

m11bet processes your Personal Data on one or more of the following lawful bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfill our obligations to you under the Terms & Conditions — including account management, bet settlement, and payment processing.
• Legitimate Interests: Processing necessary for m11bet's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your fundamental rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML/CTF obligations, age verification requirements, and regulatory reporting duties.
• Consent: Where we rely on your consent — most commonly for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent does not affect your ability to continue using the Platform.

m11bet does not sell your Personal Data. We share data with third parties only in the following tightly controlled circumstances:

• Payment Processors: Financial data is shared with Indonesian bank partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and cryptocurrency settlement services solely to process your deposits and withdrawals.
• KYC and Identity Verification Providers: Identity documents and verification data are shared with certified KYC vendors to confirm your identity, age, and — where applicable — source of funds. These vendors operate under strict data processing agreements.
• Game Content Providers: Certain technical session data (such as Member ID and bet amounts) is shared with third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) solely to deliver and settle game rounds in real time.
• IT and Platform Infrastructure: Hosting providers, cloud infrastructure partners, content delivery networks, and cybersecurity vendors may process data on our behalf in the course of maintaining and securing the Platform.
• Regulatory and Law Enforcement Authorities: m11bet will disclose Personal Data to competent regulatory authorities, courts, or law enforcement agencies where required by a binding legal obligation or valid court order.
• Professional Advisers: Legal counsel, auditors, and compliance consultants may access limited Personal Data under confidentiality obligations where necessary to provide professional advice.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, Personal Data held by m11bet may be transferred to the acquiring entity, subject to equivalent privacy protections. Affected Members will be notified in advance where required by law.

As an internationally operated platform serving Indonesian Members, m11bet may transfer Personal Data to servers or processors located outside of Indonesia. Such transfers occur in the following scenarios:

• Data hosted on cloud infrastructure operated in jurisdictions with adequate data protection frameworks.
• KYC verification processing conducted by vendors with data centers in compliant jurisdictions.
• Game round data transmitted to third-party game studios operating global server infrastructure.

Where Personal Data is transferred internationally, m11bet ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or transfers to jurisdictions recognized as providing an adequate level of protection.

m11bet retains Personal Data only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable law. The following retention periods apply as a general guide:

After the applicable retention period expires, Personal Data is securely deleted or irreversibly anonymized. Anonymized data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes Personal Data.

m11bet implements a comprehensive suite of technical and organizational security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your browser or device and our servers is encrypted using industry-standard TLS protocols.
• Encryption at Rest: Sensitive Personal Data stored on m11bet's servers — including KYC documents and financial data — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to Member Personal Data is restricted on a strict need-to-know basis. All internal staff with data access are bound by confidentiality obligations and undergo regular data protection training.
• Firewall and Intrusion Detection: m11bet's infrastructure is protected by enterprise-grade firewalls and 24/7 intrusion detection and prevention systems.
• Penetration Testing: The Platform undergoes regular independent security audits and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Two-Factor Authentication: Members are encouraged to enable two-factor authentication (2FA) on their accounts as an additional layer of login security.

While m11bet takes every reasonable precaution to secure your data, no internet-based system is entirely immune to risk. You play an important role in your own account security by using a strong, unique password and enabling 2FA.

m11bet uses cookies and similar tracking technologies to operate the Platform, enhance your user experience, and analyze how the site is used. The following cookie categories are in use:

• Strictly Necessary Cookies: These are essential to the operation of the Platform. They enable core functions such as maintaining your logged-in session, remembering your language preference, and securing the site against CSRF attacks. These cookies cannot be disabled without rendering the Platform inoperable.
• Functional Cookies: These remember your preferences — such as your preferred odds format and display settings — to personalize your experience across sessions. They are set only with your consent.
• Analytics Cookies: These collect aggregated, anonymized data about how Members navigate the Platform, which pages are most visited, and where users encounter errors. This data is used exclusively to improve the Platform and is not used for individual profiling.
• Performance Cookies: Used to monitor server response times, load balancing, and platform uptime. These do not collect personally identifiable information.

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block, delete, or be notified about cookies. Please note that disabling certain cookies may impair the functionality of the m11bet Platform.

As a Member of m11bet, you have the following rights with respect to your Personal Data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

Please note that some rights are subject to limitations where processing is required by law — for example, we cannot delete AML-required transaction records before the mandatory retention period expires. In such cases, we will explain the applicable limitation in our response to your request.

The m11bet Platform is strictly restricted to individuals aged 21 years or older. We do not knowingly collect, store, or process Personal Data belonging to individuals under the age of 21.

If m11bet becomes aware — through age verification checks, KYC review, or any other means — that an account has been registered by a person under 21, the account will be suspended immediately. Any balance held in the account will be returned to the deposit source (excluding winnings derived from bonus funds), and the Personal Data associated with the account will be deleted promptly in accordance with our retention policy.

m11bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page;
• Notify registered Members by email to the address associated with their account; and
• Where changes materially affect how we process data based on consent, seek fresh consent where required.

Your continued use of the m11bet Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not accept the revised policy, you should discontinue use of the Platform and may close your account in accordance with the Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how m11bet handles your Personal Data, please contact our Data Protection team using the information below. All communications must be in English.

• Email: [email protected]
• Subject Line: Please use "Privacy Inquiry", "Data Rights Request", or "Data Complaint" as applicable, to ensure your message is routed to the correct team.
• Response Time: General privacy inquiries are responded to within 5 business days. Formal data rights requests are handled within 30 calendar days of receipt of sufficient identifying information.
• Support Hours: 24 hours a day, 7 days a week — including Indonesian public holidays such as Idul Fitri, Nyepi, and Indonesian Independence Day (17 August).

If you are not satisfied with our response to a data complaint, you may escalate the matter to the relevant data protection supervisory authority in your jurisdiction. m11bet is committed to cooperating fully with any such authority in the resolution of complaints.